This section holds details of other organisations in Milton Keynes that offer services such as Thames Valley Police (hate crime reporting), the Equality Council, iCash and other support services.
Hate Crime Reporting
Tel: 101 (Police non-emergency)
Email: safermk@milton-keynes.gov.uk
Web: https://www.thamesvalley.police.uk/
The Home Office defines hate crime as “any criminal offence which is perceived, by the victim or any other person, to be motivated by hostility or prejudice towards someone based on a personal characteristic” – these include race or ethnicity, religion or beliefs, sexual orientation, disability, or transgender identity.’
Equality Council UK (ECUK) started 40 years ago in Milton Keynes as a race equality moment with the aim to eradicate racial discrimination. with the introduction of the equality act 2010 it embraced the nine protected characteristics which are:
· Age.
· Disability.
· Gender reassignment.
· Marriage and civil partnership.
· Pregnancy and maternity.
· Race.
· Religion or belief.
· Sex.
. Sexual Orientation
ECUK operates throughout to provide information, help and support with a view to advancing equality of opportunity for all.
Hate crimes can be reported directly to the police: if not an emergency call 101, or if it is an emergency call 999. There are also other local (e.g. MKCIL) and national organisations where crimes can be reported – these will all be displaying a Anti Hate Crime poster or sticker.
Crime Stoppers
Tel: 0800 555 111 (24/7)
Web: https://crimestoppers-uk.org/about-the-charity/general-enquiries
Either telephone or fill-in online form to give information anonymously with no police contact, no witness statements and no courts.
Equality Advisory Support Service (EASS)
FREEPOST,
EASS HELPLINE,
FPN6521
Tel: 0808 800 0082
Web: www.equalityadvisoryservice.com
The Equality Advisory Support Service helpline is aimed at individuals who may need more expert advice and support on discrimination and human rights than advice agencies and other local organisations can provide.
The Equality Advisory Support Service does:
- Give advice to individuals nationwide on all discrimination issues
- Explain legal rights within discrimination legislations
- Explain options for resolution and help people pursue them
- Help people who need or want to seek legal solutions by helping them to access legal aid or other accessible legal services.
The EASS can provide support and assistance in writing letters to organisations to help resolve an issue. They may also be able to put an individual in touch with a lay advocate, depending on their needs and other criteria.
The Equality Advisory Support Service does not:
- Provide legal advice
- Provide representation in any legal proceedings
- Advise on the strength of the case
- Provide advice to solicitors and other professional advisors
The EASS works in partnership with the Royal Association for Deaf people (RAD) to make the Equality Advisory Support Service accessible to deaf and hard of hearing people.
If an individual is deaf or hard of hearing, they can contact RAD at royaldeaf.org.uk to speak to an advisor.
Language is no barrier to accessing the services – EASS is able to speak in any language a client is comfortable using.
The helpline is open 9:00am-7:00pm Monday-Friday and 10:00am-2:00pm Saturday, and is closed on Sundays and Bank Holidays.
Q:Alliance
(Postal Address only)
77 Alston Drive, Bradwell Abbey,
Milton Keynes, MK13 9HG
Web: www.qalliance.org.uk
Q:Alliance provides information and support for LGBTQ+ individuals, or those who are uncertain of their sexuality or gender identity, on a wide range of issues such as coming out, loneliness, relationships, health, parenting, friends, the social scene, and homophobia. They also provide information and support for parents, friends, carers, or those coming to terms with other people’s sexuality or gender identity.
Q:Alliance services include:
- LGBTQ+ counselling sessions
- MSM HIV support
- LGBTQ+ social events
- Annual LGBTQ+ conference
- Equality training
- Q:Youth MK – a weekly youth group for LGBTQ+ young people aged 13-19.
For information about accessing these services, contact Q:Alliance via their website – also online form for contact.
iCaSH Milton Keynes
624 South Fifth Street, Milton Keynes, MK9 2FX
Tel: 0300 300 3030
Web: www.icash.nhs.uk
iCaSH (Integrated Contraception and Sexual Health Services) Milton Keynes offers a wide range of sexual health and advice services to anyone. This service is free and confidential, and there are a range of health professionals available to provide sexual health and advice services.
There are nurses, doctors, counsellors and advisors, clinical support workers, and a specialist midwife available to inform people about a range of services, including:
- Contraception or emergency contraception
- STI testing, including chlamydia tests
- Fitting coils and implants
- Giving out condoms and pills
iCaSH also:
- Listen to your worries about health issues
- Talk about pregnancy and abortion
- Discuss relationship issues
- Give support and advice to pregnant people
There are several iCaSH outreaches across Milton Keynes – whilst the main centre offers all of the above services, it is advisable to check the website to see which services are offered at other centres.
Please contact iCaSH for details of outreaches nearest to you and for opening times.
MK ACT
PO BOX 790, Milton Keynes, MK2 3YZ
Tel: 0344 375 4307
National Helpline: 0808 2000 247
Email: info@MK-ACT.org
Web: www.mkact.com
MK ACT provides a safe refuge for people and their children, if they have any, who are experiencing domestic violence.
They also provide a crisis information service which can provide support and advice for victims of domestic violence. For anyone worried about seeing their site has been used there are full details on how to stay safe:
Other helplines:
National Domestic Abuse Helpline: 0808 2000 247
The Men’s Advice Line (run by Respect): 0808 801 0327
The Mix (under 25’s) : 0808 808 4994
Samaritans: 116 123
Rights of Women (advice lines – see website for details): https://www.rightsofwomen.org.uk/get-advice/call-our-advice-lines/
Milton Keynes Library Service
555 Silbury Boulevard,
Central Milton Keynes, MK9 3HL
Tel: 01908 254050
Fax: 01908 606283
Email: library.enquiries@milton-keynes.gov.uk
Web: www.milton-keynes.gov.uk/libraries
A comprehensive range of community information for the Milton Keynes area is available from the reference section, including signposting to all Milton Keynes Council services.
In addition, application forms for a number of services are available, including disabled parking badges, copies of birth, marriage, and death certificates, and concessionary bus passes.
There are nine libraries in and around Milton Keynes, and a mobile library that holds a wide range from the lending library. To find out when the mobile library will be near your area and to check opening times visit the library services website.
Central Milton Keynes Library 01908 254050
Bletchley Library 01908 372797
Newport Pagnell Library 01908 610933
Stony Stratford Library 01908 562562
Wolverton Library 01908 312812
Westcroft Library 01908 990780
Kingston Library 01908 282720
Woburn Sands Library 01908 582033
Olney Library 01234 711474
The lending libraries offer the following services for people with a disability:
For people with a visual impairment:
Talking books Audio described DVDs
Booktouch for children Visually impaired reading group
eAudio books Large print books
For people with a hearing impairment:
DVDs with subtitles
Ambulance/Fire/Police emergencies 999
Childline 0800 1111
Gas emergencies 0800 111 999
Milton Keynes Council 01908 691691
Milton Keynes General Hospital 01908 660033
Milton Keynes Sexual Assault and 01908 201971
Abuse Support Service
MK ACT – for victims of domestic 0344 375 4307
violence and abuse
NHS 111 111
Samaritans 116 123
Thames Valley Police: Non-emergency 101
police contact
Victim Support 0808 168 9111
Milton Keynes Council Adult Social Care Directory
Adult Social Care
Milton Keynes Council Community Social Work Team
Milton Keynes Council, Civic Offices,
1 Saxon Gate East
Central Milton Keynes, MK9 3EJ
Tel: 01908 253772
Web: https://www.milton-keynes.gov.uk/social-care-and- health/adult-social-care/access-team-contact-us
The Adult Social Care Directory aims to ‘signpost’ to local and other help for people with care and support needs and their carers. The system is online and can be searched it by putting a word or name into the ‘Search’ box (e.g. alarm/dementia /carers/ falls service /Willen) or by using the filters.
If a service is Care Quality Commission (CQC) registered e.g. Care Homes, you can also check the quality rating and inspection reports.
Milton Keynes Centre for Integrated Living (MK CIL Ltd)
Web: mkcil.org.uk
Milton Keynes Centre for Integrated Living (MK CIL)’s website gives information on all of the services MK CIL offer. This guide and the quarterly newsletter ‘Team Talk’ can be accessed from here.
Milton Keynes Council
Milton Keynes Council’s web page holds a wealth of information on services in Milton Keynes, from housing to education and leisure facilities available.
Community Information Network Database (COIN)
Web: https://www.milton-keynes.gov.uk/libraries/learn-research/coin
COIN is a vast database maintained by the Milton Keynes Library Service, which contains community information for the Milton Keynes area.
AccessAble
Web: www.accessable.co.uk
AccessAble produce an online access guide for places all over the UK, including Milton Keynes. They publish the guide on their website, which is free for everyone to use.