Public transport access and provision for disabled people in Milton Keynes is very positive. Concessionary rates are available for disabled and elderly people using the conventional bus service.
Concessionary Bus Fares in Milton Keynes
Milton Keynes Council, Civic Offices,
Central Milton Keynes, MK9 3EJ
Tel: 01908 252558
Web: https://www.milton-keynes.gov.uk/highways-and-transport-hub/bus-and-taxi/bus-passes-and-cards
Email: Buscards@milton-keynes.gov.uk
Concessionary bus fares are available for disabled and elderly residents living in the Borough of Milton Keynes, and also for anyone who is in full time education in Milton Keynes and under the age of 19.
Free local bus travel between 9:30am and 11:00pm is available in the Milton Keynes area for elderly and disabled people.
Application forms to join the concessionary scheme are available from the Civic Offices in Central Milton Keynes, or applications can be made through the website. In order to qualify, disabled people need to provide evidence of a disability.
MK Connect
Passenger Transport, Civic Offices,
1 Saxon Gate, Central Milton Keynes, MK9 3EJ
Tel: 01908 252526
Web: https://getaroundmk.org.uk/on-board/mk-connect
Email: MKConnect@milton-keynes.gov.uk
MK Connect is a ridesharing service that meets you wherever you are. It is not restricted to previous timetables or routes and picks up passengers from their chosen destination to within 400m of their required drop off point, when they want to travel.
When you’re ready to travel, book your journey via the MK Connect smartphone/tablet app, computer, or over the phone. Your driver will in in a MK Connect branded vehicle.
Passengers with a wheelchair or disabled passengers will always be matched with a fully accessible vehicle, and the service is accessible to passengers with vision and hearing impairments, as well as those with additional needs. Concessionary Bus Passes under the ENCTS (England Concessionary Travel Scheme) are valid for free travel after 9.30am on weekdays and all day at weekends.
To book:
- download the MK Connect app OR
- use the web portal above OR
- call 01908 252526
MK Connect vehicles run:
- 6am – 10pm Monday to Saturday
- 9am – 6pm Sunday
- 9am – 6pm public holidays except Easter Sunday and Christmas Day (no service)
Taxis
Some local taxi providers who can accommodate disabled travellers:
| Company/ driver | Telephone number | Able to provide transport for: |
| Raffles | 01908 222222 | Fold up wheelchair/ scooter |
| Milton Keynes Taxis | 01908 220022** | Escort to taxi, assist with luggage, wheelchairs etc, and on return. |
| Wheelchair Taxi Service | 07802 847503* | Fold up wheelchair/ scooter and vehicles with ramps/tail lifts |
| Skyline | 01908 222111** | Fold up wheelchair |
| Ali | 01908 382422 | Fold up wheelchair and loading ramp |
*Can book by text
**Can book online
Trains
London North Western Travel Assistance
Tel Enquiries: 0800 024 8997
National Rail Enquiries: 0345 3000 250
Disabled Persons Railcards: 0345 6050525
Text phone: 0345 6010132
General Web: www.nationalrail.co.uk
Railcard Web: www.railcard.co.uk
Call on the above telephone numbers for all National Rail-related enquiries. There are nationally recognised railcards for elderly and disabled customers.
Railcards for the elderly can be bought at most staffed stations or online, and currently offer 1/3 off adult train travel across Britain. For more information, call on the above number or email RailcardHelp@nationalrail.co.uk.
Railcards for disabled people can be applied for at most staffed stations or online with 1/3 off most standard and 1st class fares across Britain for the disabled person and a companion. For more information call on the above number or email RailcardHelp@nationalrail.co.uk.
If you would like assistance when making a journey, such as help getting on or off a train, or ramps for a wheelchair, contact the train company that manages the station located at the start of your journey.
Milton Keynes train station is managed by London Northwestern – for assistance when starting a journey from Milton Keynes, please contact London Northwestern on 0333 311 0006.
If possible, try and give a minimum of 24 hours’ notice before your journey as this will allow time for any special arrangements to be made. If this is not possible, the train companies will still do their best to help, but cannot guarantee to provide their normal level of service.
Traveline
Customer Service
22 Greencoat Place, London, SW1 1PR
Tel: 0871 200 2233
(Calls can be made by TypeTalk through the above number as well.)
Text Service: 84268
Web: www.traveline.info
Traveline provides comprehensive timetables and journey planning information about all public transport services within its own region and for journeys to and from all National Rail stations and main coach stops throughout Great Britain. The service is available on the internet via the above address or through a call centre on the above number.
Coaches
National Express Ltd
(Nationwide Coach Operator) Head Office
Mill Lane, Digbeth,
Birmingham, West Midlands, B5 6DD
Tel: 03717 81 81 81
National Express have a Code of Practice called ‘Serving our Disabled Customers’ which outlines the standards delivered to disabled customers and customers with reduced mobility.
National Express have a dedicated help line for travel assistance which can help disabled customers plan their journey. The assisted travel team can also help arrange seat reservations and discuss ticketing options.